Infrastructure Technical Team Leader L2

2 weeks ago


Belfast, United Kingdom Telefónica Tech Full time

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We servemorethan5.5mcustomerseveryday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

Trusted Partners:

  • Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
  • HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
  • Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
  • Fortinet:Elite VIP Program – one of only 2 in the UK
  • AWS:Advanced Solution & Managed Service Provider Program

Job Description

Key Responsibilities:

  • To act as the team focal point for a major customer, to include the scheduling and reporting of all relevant deployment and management activities;
  • To ensure that team tasks are scheduled and shared equally amongst the team and shift patterns have suitable cover
  • Track team performance, including setting and tracking individual targets /objectives and carry out individual feedback sessions;
  • Identify skills gaps and training requirements, and mentor team members;
  • Schedule work tasks and track to resolution;
  • To provide proactive support and monitoring of all Telefonica Tech MS hosted environments;
  • To triage and help resolve issues raised by customers and internal users;
  • Backup monitoring and where required, liaising with third party support for fault resolution;
  • The (Lifecycle management) Implementation, configuration, maintenance and decommission of hardware devices and virtual machines on both VMware and Hyper-V platforms across multiple datacentres.

Skills and Experience:

  • Previous experience of managing a technical team and setting tasks and objectives;
  • Excellent organisational skills with an ability to work to tight deadlines and manage priorities;
  • Experience of working to ITIL process and guidelines;
  • Good understanding of security patch management processes and tools;
  • Experience working within a dedicated IT department;
  • An understanding of Virtualisation and backup technologies;
  • Excellent communication skills both oral and written



Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.


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