Head of Operations

Head of FX Operations Job Title: Head of FX Operations Salary £65-70K plus benefits Location /City of London x 4 days / 1 day x RemotePlease note : Applications will only be considered from candidates with proven experience in foreign exchange (FX).OverviewWe have an exciting opportunity for an experienced FX Operations Manager to oversee and optimise the end to end operational, regulatory, and commercial execution of the firm’s foreign exchange brokerage business.This role ensures efficient, compliant, and scalable operations across client onboarding, trading infrastructure, liquidity management, settlements, risk controls, and client service. The Head of FX Operations will play a critical role in supporting revenue growth, protecting the firm’s license, and delivering a best-in-class client experience in a highly regulated, fast-paced brokerage environment.Key Responsibilities:Brokerage Operations & ExecutionOversee daily operations of the FX brokerage, including trade execution, order routing, post-trade processing, settlements, reconciliations, and payments.Ensure high availability, performance, and integrity of trading platforms and related infrastructure.Manage operational support for retail, professional, and institutional clients across multiple jurisdictions.Regulatory, Compliance & GovernanceEnsure full compliance with applicable regulatory requirementsOversee AML, KYC, sanctions screening, client appropriateness, and ongoing monitoring processes.Act as a senior point of contact for regulators, auditors, banks, and external service providers.Ensure timely regulatory reporting, governance meetings, and policy updates.Technology & Platform ManagementPartner with technology teams and vendors to manage trading platforms, CRM systems, risk engines, payment gateways, and reporting tools.Drive automation and straight-through processing (STP) across the trade lifecycle to reduce errors and costs.Ensure cybersecurity, data protection, system resilience, and disaster recovery readiness.Client Experience & ServiceOversee client onboarding, account funding, withdrawals, and customer support functions.Ensure efficient resolution of trade disputes, complaints, and escalations in line with regulatory standards.Partner with sales and marketing teams to support client acquisition, retention, and product launches.Financial & Vendor ManagementOversee operational budgets, cost controls, and vendor management.Negotiate and manage contracts with liquidity providers, technology vendors, payment service providers, and outsourcing partners.Monitor operational profitability metrics, including cost per trade, platform costs, and payment processing efficiency.Qualifications & ExperienceBachelor’s degree in Finance, Business, Economics, or a related field (MBA preferred).5+ years of experience in FX brokerages with leadership experience.Strong understanding of FX brokerage modelsHands-on experience with FX trading platforms, liquidity aggregation, and prime brokerage structures.Proven track record managing regulatory relationships and multi-jurisdictional operations.Skills & CompetenciesDeep operational knowledge of FX brokerage environmentsStrong regulatory and risk management expertiseExcellent leadership, communication, and stakeholder management skillsCommercial mindset with focus on scalability and profitabilityDecisive, resilient, and detail-orientedKey Performance Indicators (KPIs)Platform uptime and execution qualityRegulatory compliance and audit outcomesClient onboarding and funding turnaround timesCost efficiency and operational marginsRisk incidents and dispute resolution metricsClient satisfaction and retention rates