First Contact Administrator

3 weeks ago

West Bromwich, United Kingdom Black Country Women's Aid Full time

Black Country Women's AidLet us introduce ourselves…Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led.

Community Services Directorate

Within this directorate, the following vital services are delivered

Black Country Women's Aid Community Services include; * Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) * Black Country IRIS (primary care) educator and advocacy service * Rape and Sexual Abuse Support Services (Black Country)* Black Country Sexual Abuse Forum* Black Country Counselling Service * Domestic and sexual abuse Children and Young person's service (Black Country)* West Midlands Stalking Service* Ask Marc (Male abuse referral centre)

This position is located within the Community Domestic Violence and Abuse Support Service

The BCWA Community Domestic Violence and Abuse Support Service supports victims of domestic violence and abuse in Sandwell, Dudley, Wolverhampton and Walsall through a range of contracted/commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach.The team:

Our specialist Community Domestic Abuse Support Service supports male and female victims of domestic violence and abuse living in Sandwell, Dudley and Walsall through a range of contracted/ commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job RoleJob Title: First Contact AdministratorPosition available: 1 full-time position (37.5 hours), based in SandwellSalary: £22,308Closing date: 12 July 2024All interviews will be held via Microsoft TeamsIs this you?

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.The Role:You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agenciesIf you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.Click "Apply" to be emailed information about how to complete your application.

CVs will not be accepted.Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practices and all our employees are subject to the following recruitment checks:

Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.

We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from:

* a professional from your centre of study, for instance, a teacher, lecturer or headteacher* GP or health visitor* a character reference from a person who knows you* a civil servant from a government agency* a bank manager

DBS

All positions are subject to DBS checks at the relevant level.

  • First Contact Administrator

    4 weeks ago

    West Bromwich, United Kingdom BCWA RSR Full time

    RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to...

  • First Contact Administrator

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom BCWA RSR Full time

    RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.RSR Justice are currently recruiting on behalf of Black County Women's Aid for a First Contact Administrator to be...

  • First Contact Administrator

    2 weeks ago

    West Bromwich, United Kingdom BCWA RSR Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to be part...

  • First Contact Administrator

    3 weeks ago

    West Bromwich, United Kingdom Black Country Women's Aid Full time

    Black Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support...

  • First Contact Administrator

    3 weeks ago

    West Midlands, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR are recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to be part of a central contact...

  • First Contact Administrator

    2 weeks ago

    West Midlands, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR are recruiting on behalf of Black County Women's Aid for a First Contact Administrator to be part of a central contact...

  • First Contact Practitioner

    3 weeks ago

    South West London, United Kingdom TPG Medical Full time

    Job Overview: We are seeking a skilled and dedicated First Contact Practitioner to join our team. As a First Contact Practitioner, you will be responsible for providing initial contact and assistance to individuals seeking information or services. **Responsibilities**: Clinical Practice Assess, diagnose, triage, and manage patients, taking responsibility...

  • First Contact Physiotherapist

    4 weeks ago

    West Wickham, United Kingdom Primary Care Physio Full time

    Do you want to work for the UK's only musculoskeletal organisation that has been independently certified as a Great Place to Work ?Learn more about the general tasks related to this opportunity below, as well as required skills.Join our award winning team of c 400 First Contact Physios, Podiatrists, and Advanced Practitioners. We have "in practice" roles...

  • First Contact Physiotherapist

    4 weeks ago

    West Wickham, United Kingdom Primary Care Physio Full time

    Do you want to work for the UK's only musculoskeletal organisation that has been independently certified as a Great Place to Work ?Learn more about the general tasks related to this opportunity below, as well as required skills.Join our award winning team of c 400 First Contact Physios, Podiatrists, and Advanced Practitioners. We have "in practice" roles...

  • First Contact Physiotherapist

    2 weeks ago

    West Wickham, Greater London, United Kingdom Primary Care Physio Full time

    Do you want to work for the UK's only musculoskeletal organisation that has been independently certified as a Great Place to Work ?Learn more about the general tasks related to this opportunity below, as well as required skills.Join our award winning team of c 400 First Contact Physios, Podiatrists, and Advanced Practitioners. We have "in practice" roles...

  • Contact Centre Agent

    3 weeks ago

    West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    We have a full time post at our Community Contact Centre at Sandwell General Hospital To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment...

  • Contact Centre Agent

    2 weeks ago

    West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    We have a part time post working Monday's and Wednesday's at our Community Contact Centre at Sandwell General Hospital To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based...

  • Contact Centre Agent

    3 weeks ago

    West Bromwich, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full time

    We have a full time post at our Community Contact Centre at Sandwell General Hospital To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment...

  • Contact Centre Agent

    2 weeks ago

    West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    Entry Requirements/desired qualifications -Apprentices will be required to have, or achieve Level 1 English and Math and to have taken Level 2 English and Math tests prior to completion of their apprenticeship. To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. The services supported by the...

  • Sexual Violence Single Point of Contact

    6 days ago

    West Bromwich, United Kingdom Supporting Futures Consulting Ltd Full time

    '**Role**:Sexual Violence Single Point of Contact (SPOC) **Based**:West Bromwich **Rate**: £22.308 **Start Date**:ASAP **Duration**:Permanent **Hours**: Full Time 37.5 hours 9am - 5pm Monday to Friday Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Sexual Violence Single Point of Contact...

  • Sexual Violence Single Point of Contact

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Supporting Futures Consulting Ltd Full time

    'Role:Sexual Violence Single Point of Contact (SPOC)Based:West BromwichRate: £22.308Start Date:ASAPDuration:PermanentHours: Full Time 37.5 hours 9am - 5pm Monday to FridayOur client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Sexual Violence Single Point of Contact (SPOC)Synopsis of duties:To be responsible for...

  • Therapeutic & Wellbeing Service Administrator

    2 weeks ago

    West Bromwich, United Kingdom BCWA RSR Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of Black Country Women’s Aid for a Therapeutic & Wellbeing Service...

  • Therapeutic and Wellbeing Service Administrator

    3 weeks ago

    West Bromwich, United Kingdom Supporting Futures Consulting Ltd Full time

    **Role**:Therapeutic and Wellbeing Service Administrator **Based**:West Bromwich **Rate**: £22308 **Start Date**:ASAP **Duration**:37.5 hours per week **Hours**: Monday to Friday 9am - 5pm Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Therapeutic and Wellbeing Service Administrator to provide key...

  • My Support Administrator Lv2

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Sja's West Full time

    My Support Service (MSS) provides the administrative support for day-to-day transactional activities of St John, including Finance, People, Property, Fleet, etc. St John requires Administrators who can support all of our St John people – our employees, volunteers and their line managers, as well as suppliers. My Support Service (MSS) provides the...

  • HR Administrator

    1 week ago

    West Bromwich, United Kingdom 2 Sisters Food Group Full time

    **HR Administrator** **Site D, West Bromwich** **Monday-Friday, 0800-16:00** When you join 2 Sisters, you will become part of the UK’s largest food manufacturer with ambitious plans and as such you can look forward to working with a whole bunch of talented colleagues with a shared passion for quality, service and most importantly food. At the heart of...