Claims Administrator

3 weeks ago


Hertfordshire, United Kingdom Great People Full time

Claims ConsultantThe role of Claims Consultant, reporting to the Member Services Manager, is to assist with the day to day running of the Claims Team, delivering high quality service to our customers through all the facets of the claims processes.You will assist to achieve its new business and retention targets by providing customer service excellence. Claims processes should be performed competently, accurately, professionally, time efficiently and with an attention to detail in all areas.Duties include:Providing professional and friendly telephone based assessments and authorisation of claimsProviding written confirmation of claims decisions and notificationsDealing with invoice payment queriesProvide customer service excellence to clients by communicating clearly and professionally by phone and in written formWork to build professional relationships and team spirit with your peers and colleagues.Support other members of your team with training and development to work together to achieve team goals.Be trained in other departments’ processes and assist with other team duties as and when requiredUndertake general office duties from time to time when required.Knowledge, Skills and AttitudeCustomer service & claims handling experience preferable but not essentialUse of concise, clear and appropriate languageNumeracy and literacyListening and responding effectivelyReasoning and ability to identify possible problemsAble to build rapport and successful relationshipsEmpathetic; able to identify, understand and respond toThis role comes with excellent benefits including bonus and much moreFor more information please contact Charmaine


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