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2nd Line support

4 months ago


Bury, United Kingdom Morson Talent Full time

Our Client:Our client has a long history in their specialist field and are a leader in delivering their unique services and goods to a wider range of business’ covering the defence, energy, and transport sectors.The Role:Your position will see you working directly with end users at all levels of the business to offer 2nd line support to resolve a range of IT issues. You will also be looking to identify and implement changes to maximise the efficiency from the IT system.Your Responsibilities: Resolve IT escalations raised by the 1st line team either face to face or remotely in a timely and professional manner.Conduct software reviews to identify system upgrades, run diagnostics and perform upgrades.Implement changes to data, disaster recovery and back up procedures and document all technical specifications.Experience required:Worked in a customer facing System Administrator or 2nd Line Support role and display strong communication skills.Supported users in an Azure environment to set up new groups, configured network switches and worked with MS IntuneTechnical experience supporting and improving operating systems, networks, databases and hardware. Used scripting and automation tools.Managed your own workload to deliver system improvements to meet the business requirements and taken a proactive approach towards delivering a first-class IT service.Next Steps:To arrange a call to discuss this position in more detail please apply or email your CV to .Our client are looking to arrange first stage interviews as soon as possible for suitable candidates as this role is vital to their long term business aims