Supervisor - Luxury Chocolate Brand (Boutique)

2 weeks ago

London, United Kingdom JBC Full time

SUPERVISOR - LONDONOur client is a gorgeous Swiss Chocolatier with stores across the Globe. They are looking for a Supervisor to join the team in one of their most prominent Central London Boutiques. Responsibilties:

  • Support Store Manager and Deputy Store Manager
  • Manage the store in the absence of the Store Manager and Deputy Store Manager
  • Lead by example on the shop floor to create an outstanding and engaging in-store customer experience
  • Motivating, mentoring, and coaching sales associates
  • Train and onboard the team
  • Coordinating day-to-day operations
  • Ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed
  • Oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom
  • Making sure your store looks great, in line with the brand’s visual merchandising guidelines

Requirements

  • You have experience in a similar role in a premium or luxury retail store
  • You love interacting with customers
  • You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience
  • Firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
  • You are entrepreneurial, hands-on and have solutions-focus mindset
  • You are ambitious and results driven
  • Proven ability to develop and grow both a team and business
  • Well organised, detail oriented with the ability to multi-task
  • Able to effectively prioritise and delegate
  • You are flexible when it comes to working weekends, evenings and holidays as necessary
  • You are proficient in the use of MS Office and different POS systems
  • You have excellent written and verbal communication in English (another language is a plus but not necessary)
  • You love chocolate and are passionate about fine food

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