EPOS Analyst

2 weeks ago

High Wycombe, United Kingdom Charles Simon Associates Full time

EPOS Analyst (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) Permanent High Wycombe

Charles Simon Associates are currently looking for an EPOS Analyst on a permanent basis for our global business based in High Wycombe.

This role involves working and supporting EPOS/POS systems on a daily basis

Location: High Wycombe

Salary: Up to £32,000 per annum

Skills/Requirements for the EPOS Analyst:

  • Previous experience of working and supporting EPOS/POS systems is vital
  • Any previous service desk or remote support
  • Strong Windows desktop support, ideally Windows 10 and/or 11
  • Good network troubleshooting around DNS, DHCP
  • LAN/WAN support experience

Start date is ASAP

The EPOS Analyst will be responsible for:

  • Providing technical support to staff via phone or email as first point of contact while following pre existing SLAs
  • Escalating complex technical/digital issues to senior team members as in when required

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