EPOS Analyst – (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) – Permanent – High WycombeCharles Simon Associates are currently looking for an EPOS Analyst on a permanent basis for our global business based in High Wycombe.This role involves working and supporting EPOS/POS systems on a daily basisLocation: High WycombeSalary: Up to £32,000 per annumSkills/Requirements for the EPOS Analyst: * Previous experience of working and supporting EPOS/POS systems is vital * Any previous service desk or remote support * Strong Windows desktop support, ideally Windows 10 and/or 11 * Good network troubleshooting around DNS, DHCP * LAN/WAN support experienceStart date is ASAPThe EPOS Analyst will be responsible for: * Providing technical support to staff via phone or email as first point of contact while following pre existing SLA’s * Escalating complex technical/digital issues to senior team members as in when required * Escalating hardware related issues to vendors and 3rd party suppliers * Maintaining accurate and complete record of all cases/incidents reported in our call logging system Service NOW * Escalating EPOS/POS software issues to a specialised internal team * Keeping up to date with information on new promotions, technology changes, ongoing major incidents, and software updates. * Escalating trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.Please send an up-to-date copy of your CV to be considered for the EPOS AnalystEPOS Analyst – (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) – Permanent – High Wycombe