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Service Desk Analyst
1 month ago
Role: Desktop Support Technician
Hybrid Working: 3x Days/Week on site in Harrogate - 2x Days remote
Salary: £25,000
Fruition IT are working with an established technology-focused private healthcare business who are in a period of growth. They are looking for an ambitious Desktop Support Technician with a minimum of 1 years experience to join their team and develop their career as the business grows. You will be responsible for being the initial point of contact for the clients users and ensuring that all tickets, incidents and service requests are dealt with in a professional and timely manner.
The following experience is essential:
- Previous experience in a 1st Line Support / Service Desk or similar type role
- Windows Operating Systems
- Active Directory
- Office 365 (Teams/SharePoint/Exchange)
- Experience of any of the following would be beneficial - Azure AD/InTune/VoIP
- Driving License
Daily Responsibilities will involve:
- Provide Desktop support on the service desk, ensuring all tickets, incidents and service requests are correctly logged and managed using the IT Service desk software and as required, escalating to 2nd line support.
- Perform route cause analysis on problems and where appropriate, instigate the relevant changes.
- Provide first line support to users with regards to Office 365 Services.
