Customer Service Representative
1 week ago
We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Banks savings products direct liaison with the customer on the telephone and by written correspondence ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.Dealing with account enquiries via the telephone and furnishing them information in answer to their queriesAdminister customer accounts during the lifecycle of their savings accountDealing with customer queries via email secure message text and chatThe processing of all changes to customer static dataCommunicate and escalate potential issues/risks in a prompt and effective mannerAdhere to internal targets enabling the customer to be serviced quickly efficiently and without errorTo identify areas of improvement in relation to the customer journeyTo keep up to date with Shawbrook products rates and T&Cs both personal and businessTo represent the Shawbrook brand in a professional and confidential mannerBuild strong relationships with customers and colleagues within the operationQualifications : Excellent written communication skills.Experience within Customer Service essentialStrong experience within banking or financial servicesSound analytical and problem-solving skillsAbility to learn new skills as the business grows enabling us to meet service standardsComputer literate (good knowledge of MS Office suite Excel Word)Ability to work as part of a team.Excellent planning and organisational skillsEstablishes effective working relationships at all levelsCustomer Focused approachAdditional Information : Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and healthCycle to work schemeDiscounts on gym membershipContributory pension scheme & death in serviceYour Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.Minimum starting salary of 25000Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well doneRemote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1
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Customer Service Representative
7 days ago
Brentwood, United Kingdom Saffron Building Society Full timeCustomer Service Representative / Member Representative - Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Brentwood, Essex branch.Why Saffron Building SocietyAt Saffron Building Society, we believe that financial well-being is a journey, not just a...
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Customer Service Representative
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Brentwood, United Kingdom Saffron Building Society Full timeWhy Saffron Building Society At Saffron Building Society, we believe that financial well‑being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our...
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Customer Service Representative
3 days ago
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Apprentice Customer Service Advisor
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Brentwood, United Kingdom Service Certainty Ltd Full timeA wonderful opportunity has arisen for a Customer Service apprenticeship with Service Certainty They are looking for an apprentice to join their workplace in the Customer Service team. Duties to include - To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries - To call photographers and offer...
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Customer Service Administrator
3 days ago
Brentwood, United Kingdom Shawbrook Bank Full timeThe Opportunity Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over...
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Customer Service Executive
1 week ago
Brentwood, United Kingdom Zest Recycle Full time**Job Title**:Customer Service Executive **Salary**:£22,000 to £25,000 per annum **Location**:Brentwood, Essex (Office Based) **Job Type**:Full Time, Permanent **MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION** We're a recycling and waste management broker that isn't afraid to do things differently. From...
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Customer Service Executive
5 days ago
Brentwood, United Kingdom Zest Recycle Full time**Job Title**:Customer Service Executive **Salary**:£22,000 to £25,000 per annum (pro rata) **Location**:Brentwood, Essex (Office Based) **Job Type**:Full Time, Contract (6-12 Months with potential to become permanent) **MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION** We're a recycling and waste management broker...
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Customer Service Administrator
22 hours ago
Brentwood, United Kingdom Shawbrook Full timeCustomer Service Administrator - Part TimeJoin to apply for the Customer Service Administrator - Part Time role at ShawbrookCustomer Service Administrator - Part Time2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator - Part Time role at ShawbrookGet AI-powered advice on this job and more exclusive...
