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Hotel Concierge

2 months ago

London, United Kingdom Royal Lancaster London Full time

Join the team that Always Cares

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Concierge at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Concierge are:

  • Pension scheme with company contributions
  • 50% discount in all our restaurants and Spas across our properties
  • Team member and Friends & Family rates across our properties
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
  • Interest free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
  • Bike to work scheme
  • Recommend a Friend incentive
  • Complimentary laundry
  • Free meals on duty
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment
  • Employee recognition schemes and Social Committee events including gala dinners and much more
We are currently looking for a passionate Concierge, to join our Concierge team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.


As a Concierge, your main duties and expectations for the role will include:

The Concierge is responsible for coordinating the work of the Front of House Luggage Porters and Doormen, ensuring the smooth arrival and departure of guests, handling luggage, and following up on guest requests.

Assist in departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained in full detail.

To provide guests with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options (local taxis, chauffeur cars, helicopters, rental cars, etc.), and airport/airline schedules.

Handling of groups, organising porterage and room drops, VIPs, return guests, etc. Establish rapport with frequent visitors.

The Concierge is also responsible for maintaining effective systems for the safekeeping, pick-up, and delivering guest mail, parcels, stored, gifts, and messages. The ultimate goal of the Concierge is to exceed guests' expectations and create a memorable experience for them during their stay at The Royal Lancaster.

Good working knowledge of hotel operations including systems Opera PMS & Alice

You will be required to work 40hours per week, on a shift rota.

We are

Best Employer for 2021 at Springboards Excellence Awards

One of the happiest hotels in London

Earth Check Silver Certified 2023

2 rosettes

Hoteliers Charter Approved

Preferred Hotels & Resorts member

We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this Concierge role is for you, come and pour some happiness into yours by joining our award winning family today

All applicants must be legally eligible to work in the UK


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