Customer Care Coordinator

4 weeks ago


Rotherham, United Kingdom TXM Recruit Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor on a temporary basis for 4 weeks with a possibility of extension. You will be responsible for providing exceptional service to our clients and assisting them with their service needs.  Onsite role based at Call Flex Business Park S63 7ER.Pay - £11.44 Per hourClient- EQUANSWorking Hours -Monday to Friday 08:30AM - 17:00 PMDuration - 4 weeks (Potentially extended or Perm position thereafter)  Responsibilities:Communicate with customers via phone, email, and chat to address inquiries, provide information, and resolve issuesAnalyze customer accounts and transactions to identify and resolve any discrepancies or errorsCollaborate with internal teams to ensure prompt resolution of customer inquiriesProvide accurate and timely information to customersMaintain a high level of professionalism and empathy when interacting with customersRequirements:Previous experience in customer service or a related field is preferredExcellent verbal and written communication skillsStrong problem-solving abilities with the ability to analyze complex situationsAbility to work well under pressure in a fast-paced environmentAttention to detail and strong organizational skills The TXM Group consists of equal opportunities employers. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you



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