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Japanese Speaking Customer Service Agent

3 months ago

Wokingham, United Kingdom Mulberry Recruitment Full time

Japanese Speaking Customer Service Agent

Working from Home

Salary: £12.50-£13.50

Type: Temporary

Start date - ASAP

Night Shifts - 1am till 10am

My client based in Wokingham is looking for an agents with the following languages Polish,Italian, French, German and Japanese as a Customer Service Agent with this exciting new Global campaign. This is fully remote. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

The role is homebased and is paying £12.50ph-£13.50ph + holiday pay and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. The start date is yet to be confirmed. Customers will communicate with you on this recall campaign by email and telephone and you will be trained on how to answer the queries. It is a busy and fast-moving campaign and will continue for around 1 to 3 months and you should be available for that period.

Daily Duties

Managing the relationship and briefing requirements

Answering Email and calls in a timely and efficient manner

Working with colleagues to run successful campaigns

To manipulate data and present data results to the clients in the required format

To liaise with customers as part of the project co-ordination processes

Ability to use own initiative and apply common sense to all work situations

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines