solution architect

1 month ago

Sheffield, United Kingdom eTeam Full time

Title:: Genesys Solution Architect

contract duration:: 06 months

location:: Sheffield 2-3 days hybrid


Role Details:

Principal responsibilities

• Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client’s Channels strategy.

• Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.

• Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business / global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across the client’s business areas.

• Act as the recognized technical expert associated with the relevant client business area domain / systems.

• Accountable design authority for technology decisions and leadership of the appropriate governance bodies.

• Review services provided against client business area strategy and benchmark internally/externally as appropriate.

• Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts.

• Provide a consultancy role to Technology and business teams where appropriate.

• Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables.

• Lead a customer-centered culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy.

• Define the scope of the strategic responsibility for architecture against their aligned remit area.

Requirements

To be successful in this role, you should meet the following requirements:

• 8-10 + year experience for applications running in MS Windows platform.

• Working knowledge of Contact Centre applications like IVR , Genesys etc.

• Good knowledge on IVR and its designing with flow.

• Knowledge in Genesys Systems and technology

• Experience with Microsoft Office products – O365, PowerPoint, Word, teams and Excel

• Experience with Confluence , JIRA , Kanban boards tec

• Strong analysis skills –definition of use cases / sequence diagrams with be essential

• Operating in an Agile based methodology environment

• Cloud experience – AWS certification preferred

• Experience operating with third party vendor operations

• Multi-market project so flexibility and experience in operating in this environment would be a must have

Bachelor Degree

The successful candidate will also meet the following requirements: (Good to have Requirements)

• Experience of regulatory approvals

• Creation of Solution Design Documentation from Business Architecture through to the Infrastructure

• Experience with security architecture

• Eagerness to learn new things

• Familiarity with AGILE methodology and DevOps and ITIL framework.

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