Solutions Architect

1 month ago

Sheffield, United Kingdom Impact Team Full time

Solution Architect

PAYE Agency worker contract - £600 per day

Hybrid - 3 Days a week in the Sheffield Office



  • We are seeking an experienced Solution Architect to design and oversee the implementation of contact centre technology solutions, with a focus on our SVS (Service Virtualization System) platform. This role is crucial in shaping the technical direction of our customer service capabilities across our international banking operations. Key ResponsibilitiesDesign and develop comprehensive solution architectures for contact centre technology initiatives, ensuring alignment with business objectives and IT strategy.
  • Collaborate with project managers, business analysts, and stakeholders to translate business requirements into technical specifications.
  • Lead the evaluation and selection of appropriate technologies and platforms for contact centre solutions.
  • Provide technical leadership and guidance to development teams throughout the project lifecycle.
  • Ensure that solution designs adhere to banking industry standards, regulatory requirements, and internal policies.
  • Develop and maintain solution architecture documentation, including diagrams, models, and technical specifications.
  • Identify and mitigate technical risks associated with proposed solutions.
  • Stay current with emerging technologies and industry trends in contact centre solutions and banking technology.
  • Qualifications and SkillsProven experience as a Solution Architect in the banking or financial services sector.
  • In-depth knowledge of contact centre technologies, particularly SVS platforms and servicing tools.
  • Strong understanding of enterprise architecture principles and frameworks (e.g., TOGAF).
  • Excellent problem-solving and analytical skills.
  • Proficiency in creating architecture artifacts and technical documentation.
  • Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
  • Experience with cloud technologies and their application in banking environments.
  • Required ExperienceMinimum 8 years of experience in IT, with at least 5 years in solution architecture roles.
  • Demonstrated success in designing and implementing large-scale contact centre technology solutions.
  • Experience with SVS platforms and integration of various contact centre tools and systems.
  • Familiarity with Agile methodologies and DevOps practices.
  • Preferred QualificationsRelevant architecture certifications (e.g., TOGAF, AWS Certified Solutions Architect).
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Knowledge of regulatory requirements in banking customer service operations.

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