Knowledge Base Administrator

OverviewPermanentFrom 30000 Pension PMI ShareSave 6.6 weeks holiday Hybrid WorkingSouthampton Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a Knowledge Base Administrator and youll be a big part of this.Role Purpose:The Knowledge Base Administrator is responsible for creating curating and maintaining clear accurate and engaging content for the B&Q Marketplace Merchant Hubour central information hub for sellers. With a strong copywriting background this role focuses on turning complex processes into simple actionable guidance for sellers at all stages of their journey. Youll ensure content is up-to-date aligned with policy and platform changes and consistent in tone and structure. The role is critical to improving seller self-service reducing support queries and driving an excellent merchant experience.Whats the jobOwn the day-to-day management of the Merchant Hub knowledge baseCreate edit and maintain content including how-to guides FAQs policy pages onboarding materials and update announcementsTranslate technical processes operational updates and policies into seller-friendly plain-English guidanceWork closely with teams across Marketplace (support operations policy product and marketing) to gather input and updatesMonitor content effectiveness using engagement metrics and feedback; identify gaps or outdated informationEnsure all content follows brand tone voice and formatting guidelinesManage content publishing workflows and version controlSupport the launch of new features or processes with timely and accurate knowledge base updatesWhat we need:Excellent writing editing and proofreading skills. Ideally with a background in copywriting technical writing or content marketingStrong ability to explain complex topics in simple engaging waysExperience managing or contributing to a knowledge base help centre CMS or content platformHigh attention to detail and strong organisational skillsComfortable working cross-functionally to gather and validate informationAbility to manage multiple content pieces and deadlines simultaneouslyExperience with content platforms such as Zendesk Guide Confluence or similar is a plusFamiliarity with e-commerce marketplaces or seller tools is advantageous but not essentialWhats in it for meAs part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots moreSo we can support you during the application or interview process please contact for any recruitment adjustments.Required Experience:Unclear Seniority Key Skills Category Management,Abinitio,Google Analytics,IT Consultancy,Catering,HVAC Design Employment Type : Full-Time Experience: years Vacancy: 1