Mobile Funeral Service Arranger

4 days ago

London, United Kingdom Dignity Plc Full time

Mobile Funeral Service Arranger

Full-time, Permanent

Location: A & W English, Alfred English & B Wallis (Bethnal Green, Walthamstow, Hoxton, Woodford, Clapton, Leytonstone, Dagenham, Ilford & Forest Gate)

Salary: £28,561.98 per annum (£14.33 per hour)

Join us in creating dignified, meaningful farewells for every family we serve.

As a Mobile Funeral Service Arranger with the A & W English, Alfred English & B Wallis brands, you will represent our funeral homes across our 9 locations in Bethnal Green, Walthamstow, Hoxton, Woodford, Clapton, Leytonstone, Dagenham, Ilford & Forest Gate, providing compassionate care and support to families during one of the most challenging times in their lives.

This role requires a unique blend of empathy, professionalism, and resilience, ensuring that our clients receive the highest standard of service and support.

Key Responsibilities:

  • Collaborating with families to arrange personalised funeral services, offering guidance on every detail to meet their needs.
  • Regularly communicating with clients via email, phone, and in person, ensuring they feel supported throughout the process.
  • Caring for deceased individuals in our care, maintaining their presentation for family visits with dignity and respect.
  • Preparing for family visits, creating a welcoming and comforting environment for those wishing to spend time with their loved ones.
  • Handling administrative tasks with accuracy, ensuring compliance with all regulatory requirements and maintaining excellent communication with internal and external stakeholders.
  • Training in Funeral Plan Consulting and, once qualified, assisting families in creating bespoke funeral plans.
  • Flexibility to travel between our funeral homes based on operational needs, supporting different locations as required.

What we’re looking for:

  • Strong communication and administrative skills, with a keen eye for detail to ensure all processes are followed precisely.
  • Emotional intelligence and compassion, delivering excellent customer service in sensitive situations.
  • Reliable, professional, and well-presented, with a commitment to high standards.
  • A passion for supporting the local community and building strong relationships.
  • A dedication to helping others and providing outstanding customer care.

What we offer:

  • Annual salary of £28,561.98
  • 22-25 days of annual leave plus Bank Holidays.
  • Pension scheme.
  • Life Assurance X2.
  • Provided uniform (including dry cleaning).
  • Access to apprenticeship and personal development programs.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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