Third Line Support

4 weeks ago

Wetherby, United Kingdom Humnize Full time

3rd Line Technical Consultant

With a salary of up to £40k, ongoing training and genuine career development, don't miss this opportunity to take the next step in your IT journey.


We're working with a forward-thinking and progressive technology solutions provider HQ’d in Wetherby…and they’re growing


Their talented team of Technical Consultants provide day to day support for client issues, from 1st line triage through to 2nd and 3rd line resolution…and beyond.

They have a brilliant team of engineers and are vendor agnostic, so they support a fascinating range of technology including VMWare, Dell, Checkpoint, Cisco, Linux (Redhat, CentOS etc) and Windows server.


We’re helping them find a 3rd line IT Support Consultant who share their passion for technology and delivering exceptional customer service.


So, if you’re a team player with great communication skills…read on


Your New Challenge:

You’ve been on the front lines for a while and you’ve bought the T-shirt when it comes to technical support. There’s not much you haven't seen and you’re respected by teammates, as well as Project Engineers.

You’ll lead the charge in tackling the most challenging IT problems, using your expertise to drive change and innovate within the tech landscape. Your role is crucial in mentoring a team and enhancing client IT infrastructures.


Your Expertise:

  • Proven experience in a technical support engineer role, ideally with at least 2 years in a high-level, problem-solving environment.
  • Hands-on skills in configuring and troubleshooting complex IT network/server infrastructure, particularly environments that utilise the Claritas tech stack.
  • Experience using advanced ticket management systems to track and resolve issues, ensuring adherence to Service Level Agreements (SLAs).
  • Demonstrable leadership in past roles, providing guidance and mentoring to junior team members while promoting best practices in IT support.


Come Join the Family:

You'll join a family-like firm recently recognised as a 'Great Place to Work', with an award winning office and a culture of going above and beyond to look after its people.

You'll enjoy a competitive benefits package that supports a healthy work-life balance, and will have the opportunity to thrive in a nurturing environment that values your initiatives and fosters continuous professional development.


Benefits

  • 4 day working week
  • 25 days holiday rising to 29 max (+ BH’s) + additional day for birthday
  • Fully funded BUPA Medical and Dental after probation + 3 x Death in Service
  • Company Pension 3% Employer 5% Employee (employee can contribute more)
  • 2 Weeks full pay Paternity Leave
  • 12 Weeks full pay Maternity Leave + statutory for remainder of Leave
  • Up to 1 month paid long term absence + 10 Days infrequent unconnected absence paid
  • £100 gross per month cost of living allowance
  • Circa £50 net per month fuel contribution for traveling to work
  • Free parking for office based roles with 2 x charging points for EV’s
  • Free Flu Jabs


Application Process

  • Initial screening call with our in-house technical team at Humnize
  • Face-to-face technical interview on site with our client


Apply now and we'll get right back to you

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