Customer Service Representative

5 days ago


Cardiff, United Kingdom Citrus Recruit Full time
Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business? As a Customer Service representative, you will be dealing with inbound and outbound enquiries through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation. This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking. This is an onsite position, where you will be in the office 5 days per week. Responsibilities & day to day duties of a Customer Service Representative
  • Taking and making inbound and outbound B2B calls, to industry partners
  • Building long lasting relationships with your customer base
  • Processing orders and payments, dealing with general enquiries, onboarding new customers
  • Be the first point of contact for your customers
  • Liaise with other departments as required
Skills & experience required as a Customer Service Representative
  • The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
  • Contacting customers via the phone and email
  • Upselling additional products to your customers as you identify the opportunity


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