Regional Housing Lead

1 month ago

Manchester, United Kingdom Clarion Housing Group Limited Full time
  • Salary: £60,076 to £75,095 per annum
  • Location: Hybrid - covering the Midlands and North area - Linked with Birmingham, Manchester or Leeds office
  • Hours: 36 hours per week
  • Contract Type: Permanent

In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.

Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most.

We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes. We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible.

We're also reviewing how we're structured to make sure we have the right resource and the right skills in the right part of our organisation.

This brings an exciting opportunity for you to join our leadership team in the North, Central and West Region as Regional Housing Lead, and be part of something amazing as we continue on our transformational journey

You'll be responsible for providing strategic and operational leadership and direction to multiple neighbourhood housing teams based in the Midlands, North West and Yorkshire, whilst working with colleagues in Clarion Repairs, along with other internal stakeholders to deliver the Proactive Place and Proactive Relationship Management approaches for customers.

You'll set and work within your regional budgets and foster a performance-based culture focused on resident satisfaction and delivering positive outcomes for customers. As well as developing and delivering local operational plans which meet our objectives and the Customer strategy.

We'll look to you to deliver exceptional resident engagement initiatives, and to develop positive relationships with stakeholders that embody collaboration and drives service improvement.

To be successful, you'll be energetic, display a passion for social housing and excellent customer service and demonstrate an ability to develop high performing teams that share your passion and vision.

If you have experience of leading tenancy teams with a track record of managing and leading neighbourhood management services and either hold an appropriate CIH (or equivalent) qualification in housing management, or are committed to complete one within 24 months of starting the role, then please review the full role profile before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do and to view more about our regions? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 25th November 2024 at midnight.

This is a hybrid role with a base location at our offices in Birmingham, Manchester or Leeds. The role is based in our North, West and Central region and will cover a vast geographical area with the expectation to be on the road or in our office several times a week.

Applicants must be able to travel across the region as required.

We're one of LinkedIn's Top Companies 2024

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

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