Head of Retail

1 week ago

North Yorkshire, United Kingdom Harrogate & Area Council for Voluntary Service Ltd Full time

Saint Michael's Hospice (North Yorkshire Hospice Care)

Closing Date: Friday, 3 January, 2025

Contract Type: Full-Time

Job Description: Head of Retail

Salary: £46,839 per annum

Hours: 37.5 hours per week
Permanent Contract
Travel throughout North Yorkshire

We are seeking a dynamic, forward-thinking and pivotal leader who will spearhead our retail business for our family of services; Herriot Hospice Homecare, Just ’B’ and Saint Michael’s.

This key leadership role will oversee the delivery of £2.8m in retail income in FY 2025/26 and lead our efforts in generating meaningful relationships with our valued customers, donors, partners and those who use our services.

With a current retail portfolio of 15 local charity stores, a furniture enterprise, a new ecommerce Hub, and growing online sales presence, this is your chance to significantly influence our retail function’s direction at an exciting time in our growth.

Our well-known hospice brands and shops mean so much to our local communities, and this is a rare opportunity to truly make your mark, shaping an impactful strategy to power vital care for people who need it most.

You’ll be managing an amazingly passionate team of staff and volunteers, each bringing something unique to their local communities through their stores. Working across the Harrogate, Hambleton and Richmondshire districts, you’ll help drive a fast-paced and responsive retail function with plenty to keep you busy.

With environmental impact key on our charity’s agenda, we’re looking for a leader who can help us tap into new trends and demands for sustainable fashion. We want to grow our customer base in more audiences while protecting our planet.

What we’re looking for:

  1. Strong people management skills, motivated by a superb team
  2. Excellent financial management skills, taking care of a significant retail portfolio
  3. Experience in lease management and property maintenance to keep our shops performing at their peak
  4. Skilled in opening successful new charity retail enterprises, as we develop our retail function in exciting new directions
  5. Commonsense and logical approach with strong organisational skills, responding effectively where every day is different

Benefits include (subject to eligibility):

  • 35 days holiday per year (including Bank Holidays, pro-rata)
  • Comprehensive Induction Programme
  • Refer a friend bonus scheme
  • Pension Scheme with an employer contribution of 8%
  • Lifestyle discounts and savings
  • Cycle to work scheme
  • Employee Assistance Programme
  • Access to staff support
  • Free group life assurance
  • Free DBS check
  • Free car parking at Crimple House location

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.

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