Head of Customer Insights

6 days ago


Yorkshire, United Kingdom Harnham - Data & Analytics Recruitment Full time
Head of Customer Insight - Retail E-Commerce

Location: Yorkshire area (Hybrid Working)Day Rate: £600/dayContract Length: 3 months

The Role:We're seeking a Head of Customer Insight to lead data-driven strategies, turning customer information into actionable plans that boost engagement and revenue. You'll focus on identifying cross-sell and upsell opportunities across retail e-commerce services while leveraging advanced tools and analytics platforms to deliver impactful insights.

Key Responsibilities:

  • Analyzing customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
  • Developing and implementing cross-sell strategies to maximize customer value across product ranges.
  • Driving customer segmentation and profiling to uncover potential areas for revenue generation.
  • Partnering with marketing, product, and commercial teams to create targeted, data-backed campaigns.
  • Building and optimizing dashboards and reports to provide clear insights to senior stakeholders.
  • Ensuring data quality and governance to support effective business decisions.
  • Mentoring BI and insights teams to encourage innovation and a data-first mindset across the organization.

Skills & Experience:The successful candidate will bring:


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