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Product Owner

3 months ago

Newcastle upon Tyne, United Kingdom Spire Healthcare Group plc Full time

Product Owner - Delivering Patients and Pathways / Full Time, Permanent / Home Based


We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.


The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.


Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.


As a Product Owner at Spire Healthcare, you will be a key player in translating Spire Healthcare's strategic vision into actionable deliverables, focusing on delivering specific areas within a digital product and/or service. Reporting to the Director of Products, you will be working on one or multiple key transformational initiatives that are currently happening at Spire Healthcare. Day to day, you will be working with other Product Owners and an overarching Product Manager or Platform Manager to deliver initiatives, you will be responsible for managing your specific area product backlog. You will also be working with Business Analysts and stakeholders to define user stories and ensuring the agile development teams have everything they need to deliver high-quality products that meet the needs of patients, partners, and the business.


Key Responsibilities:

  • Work closely with the Value Steam Owner, Product Manager(s) or Platform Manager(s), and other Product Owners to understand the vision and strategic priorities for digital initiatives and translate these into a detailed product backlog for your area of responsibility.
  • Prioritize user stories, acceptance criteria, and backlog items, ensuring clear communication of priorities to the agile development teams.
  • Act as a key liaison between the development team and stakeholders, facilitating discussions, providing clarification, and fostering a collaborative environment.
  • Monitor progress against goals, adjusting the product backlog as necessary to respond to changes in requirements, priorities, or market conditions.
  • Participate in all agile ceremonies, including PI Planning, sprint planning, reviews, retrospectives, and daily stand-ups, to ensure alignment and continuous improvement.
  • Collaborate with the Delivery Management team (e.g., Delivery Managers) to deliver benefits and products across to the Spire Healthcare Strategic Roadmap.
  • Collaborate with UX/UI designers, subject matter experts, and technical teams to ensure product features are user-centric, feasible, and aligned with Spire's quality standards.
  • Conduct market and user research to inform product decisions and ensure the product remains competitive and relevant.
  • Measure and report on product performance using key metrics, soliciting feedback from users and stakeholders to inform future development cycles.
  • Ensure all product developments comply with relevant healthcare regulations and standards, working closely with the regulatory and compliance teams.
  • Work with the Director of Products and with Spire Healthcare’s Agile Change Community to promote the Agile mindset and ways of delivery


Key Requirements:

  • Proven experience as a Product Owner, Business Analyst, or similar role in an agile development environment, preferably within the healthcare sector.
  • Strong understanding of delivery methodologies and principles (ideally both Agile and Waterfall), with the ability to effectively manage an Agile product backlog and prioritize work.
  • Excellent communication and interpersonal skills, with the ability to engage and collaborate with a diverse set of stakeholders, including technical teams, healthcare professionals, and patients.
  • Analytical mindset with strong problem-solving abilities, capable of making data-driven decisions.
  • Familiarity with healthcare industry standards, regulations, and the digital healthcare landscape.

Desirable

  • Certification in Agile methodologies (e.g., Certified Scrum Product Owner, Leading SAFe, SAFe POPM).
  • Knowledge of user-centric design principles and experience working with UX/UI design teams.
  • Experience using and setting up agile tooling (e.g., Jira, Confluence, Azure DevOps, ServiceNow Agile Team).
  • Experience delivering against and operating with Objectives and Key Results (OKRs)


Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  • Free wellness screening
  • Private medical insurance
  • Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact: Jake.sharrock@spirehealthcare.com

For us, it's more than just treating patients; it's about looking after people.