Support Engineer

Company Description/ Business UnitLocation: Basingstoke (hybrid working 3 office days per week) + occasional travel to LondonEmployment Type: Permanent, full timeAdditional Benefits: Annual BonusThought The AA only provide roadside assistance? Think AA-X.Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience.We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.As a Support Engineer within AA-X, you’ll be apart of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you’re always ahead?This is the jobAre you passionate about technology and problem-solving? Do you thrive in a collaborative environment where your ideas and skills make a real impact? We’re looking for a Support Engineer to join our Digital Technology team, supporting our innovative Connected Cars platform.This is a fantastic opportunity to work on a cutting-edge AI-powered car wellness solution, providing second-level support across mobile, web, and cloud-native services. If you’re curious, adaptable, and eager to grow, we’d love to hear from you.What will I be doing?Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.Diagnosing and troubleshooting technical issues, escalating where needed.Collaborating with L1 and L3 support teams to ensure seamless service delivery.Maintaining clear documentation in ServiceNow and Confluence.Monitoring system performance and proactively identifying issues.Delivering excellent customer service and contributing to our internal knowledge base.What do I need?Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar.Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd generation languages like Python.Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful).Awareness of basic web security principles and tools like Cloudflare.Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer-focused approach.Additional informationBenefitsWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much moreWe’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.