L1 Service Desk Team Leader

JOB TITLE: L1 Service Desk Team Leader SALARY: 28000 -32000 p/a (DOE) Location: Livingston (Hybrid work available) Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.Do you enjoy developing coaching and managing customers Do you have experience managing a team of 10-12 and youre looking for the next company to excel and grow your skills Or are you just looking to join a reputable company where you can really show your management skillsIf you answered yes to any of the above we may have the role for youEstablished in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.We are currently looking for an L1 Service Desk Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers focusing on getting the best out of your team to hit all service level agreements. LOCATION: Livingston Hybrid JOB SPECIFICATION: L1 Service Desk Team Leader Youll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system phone or email 1-2-1s and coaching plans within your team plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.This role involves working Monday Friday on 8.5 hour shifts anywhere between 7am-9pm with an hour lunch. REQUIREMENTS: IT Support Team Leader Experience managing a team of 10-12 within either a helpdesk service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk teamWere proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests. KEYWORDS: 1st Line IT Support 1st Line 1st Line Team Leader 1st Line IT Support Team Leader Technical Analyst Team Lead 1st Level Level 1 Technical Analyst Helpdesk Ivanti Service Now ITSM tools Team Leader 1st Level Team Leader 1st Level Technical Analyst Team Leader Key Skills Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture Employment Type : Full-Time Experience: years Vacancy: 1