Client Service Performance Specialist

1 week ago

Milton Keynes, United Kingdom Tate Full time

Customer Performance specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or do you have a desire to work within it? IT industry experience isn't essential; if you are great with people, able to build excellent rapport and you're proactive and commercially astute, this could be a great role for you. You will provide reports to clients, so you need to be good with data/reporting. You will investigate and question data, regularly check in with clients to see if there are any problems you can solve for them and liaise with internal teams across the entire company to see if improvements can be made to any of their processes. We're looking for someone who is focused on client engagement, with an eye for detail. This isn't an 'analyst' role but will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams and not taking data at face value Manage escalations for all customers and Internal Teams in relation to the services provided. Create and update Operation Service Manuals for our clients Ensure that quality standards are met in terms of ticketing and reporting by internal tea...

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