Field Monitoring Installation Officer Permanent Part Time

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small supportive team Why not join our Electronic Monitoring serviceWhat is Electronic MonitoringElectronic Monitoring is the use of Radio Frequency technology to monitor an individuals compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.Individuals who are subject to Electronic Monitor will wear a monitoring device commonly referred to as a Tag and have a further monitoring device installed within their premises.G4S an allied universal company is the Electronic Monitoring Service Provider for Scotland. G4S instals the equipment monitors individuals compliance and reports any non-compliance to the relevant authority. What does the role entailThe role involves the installation investigation and decommissioning of electronic monitoring equipment. Field Officers will meet a wide range of people whilst carrying out their duties as the installation takes place in the clients home. Thisposition is contracted to 28 hours per week the shifts are Friday Saturday Sunday and Monday. Due to the nature of our business we must visit our clients during their curfew a result the role is primarily backshift 17:00-00:30 hrs. We offer a competitive salary of 14.38 per hour as well as a company pension scheme life assurance paid holiday staff discounts including Perks at Work. successful you will be given access to a pool car during your shift time that will enable you to complete your assigned tasks for the evening you will also be provided with a fuel card mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided. The contract G4S holds with the Scottish Government covers the whole of Scotland including the islands. Although the role is predominantly based across the central belt you may be required to travel to any area of Scotland that you can reasonably get to and from within a shift.Shift Pattern28 hours per week - Friday Saturday Sunday & Monday: 17.00 - 00.30What you can expect from usThis is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract on behalf of the Scottish Government for over 20 years. We are very proud of this achievement and of our record of delivering excellent service whilst working as one supportive team. A worthwhile role within the Criminal Justice system - making a difference to peoples lives on a daily basis Job satisfaction in house training employment security and opportunities for career advancement within a supportive team. An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career or you wish to progress a career within G4S we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst giving you all the training and support to enable you we can also help you gain and enhance your skills in customer service compliance monitoring training delivery or logistics support. Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.If you can answer yes to these questions then this role could be right for youDo you have experience and enjoy delivering excellent customer service whilst working as part of a teamAre you a people person and naturally change your style to match who youre speaking withAre you organised and able to prioritise your own workloadDo you want your work to have an impact and make a differenceHave you got a non judgemental attitudeKey Responsibilities & AccountabilitiesResponsible for the installation investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.Support and advise persons during their period of curfew.Report incidents /non compliance to the appropriate agencies.Process incidents / violations within agreed timescales to meet SLAs.Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.Maintain uphold and demonstrate values and protect the company brand.Document all contact with our customers both internal and external.Key CompetenciesActing ProfessionallyDelivering ObjectivesSupporting & Working with OthersDelivering Great Customer ServiceSkills & KnowledgeExcellent interpersonal and communication skills.Ability to remain calm positive and confident in a pressurised environment.Ability to make decisions based on facts and information available.Excellent time management skills with the ability to prioritise own workload.Flexible working style.Full UK driving licencePlease note this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the National Monitoring Centre in Bellshill.The recruitment processOnline application submittedEmail with link to complete full application form via google forms10 Minute telephone interviewIn Person competency based interviewVetting which involves a vetting meetingUpon completion of successful vetting offer of employment and start date givenAllied Universal a leading security and facility services company provides proactive security services and cutting-edge smart technology to deliver tailored integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800000 employees we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers communities and people in todays world. Allied Universal is There for you;. For more information please visit Required Experience:Unclear Seniority Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Full-Time Experience: years Vacancy: 1