Slots Manager

The Slots Manager will lead and manage the Slots department ensuring exceptional customer experience is achieved financial targets are met effective team performance alongside meeting our compliance with company standards while maintaining operational efficiency.Key AccountabilitiesOversee daily operations of the slots area ensuring high standards of service presentation and performance.Deliver excellent customer service proactively handling feedback and resolving customer issues promptly.Recruit train and develop teams to achieve company brand service standards.Conduct regular team performance reviews and maintain a positive productive work environment.Monitor and analyze slot machine performance implementing initiatives to maximize revenue.Plan and execute promotional activities to drive engagement and profitability.Ensure adherence to safer gambling and our licensing objectivesMaintain awareness of competitor activity and recommend appropriate actions.Uphold the companys commitment to the protection of young and vulnerable people in accordance with the companys responsible gambling policy and procedures Slots TeamTo lead and build a professional competent and engaged slots teamResponsible for efficiently of rotas to ensure we have team to deliver serviceAccountable for the effective training development and motivation of the slots teamInstill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibilityEncourage training coaching and feedback culture within the teamManage annual appraisal review process to ensure that it is conducted appropriately all training needs are established and development plans are createdCustomerDriving customer service standards for the team identifying customer needs and acting on customer satisfaction feedback to ensure appropriate service provision to a range of customer expectationsKnowledgeable of competitors their products and offers along with the impact they have on your customers.Drive the best service experience in the townIdentifying and acting upon locally generated marketing opportunities to deliver growth in stake whilst ensuring margin efficiencyQualifications : Whats needed for success Experience & Qualifications:To hold a current PFL License (not necessary)Management service experienceStrong leadership and people management skills.Excellent communication and customer service abilities.An analytical and commercially focused mindset.High attention to detail and commitment to operational standards.Integrity professionalism and ability to work under pressure.Additional Information : Why Join UsBecause your skill deserves the right setting.A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one.A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running.Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay.A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow.Be Part of Whats NextIf youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.Were building something special at Grosvenor Casinos. Join us and be part of it.Were for EveryoneAt Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know - were happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.Remote Work : NoEmployment Type : Full-time Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Experience: years Vacancy: 1