Newham Council

3 weeks ago


Newham, United Kingdom Remedy Social Work Full time

Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements. The areas of operational responsibility include;Corporate Contact Centre including telephony systems and channel shiftWorkforce planning and performance managementQuality assurance and system and service development o Delivery of Resident Experience Programme work streamsTo act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience.If you are interested in this role please send your updated CV in the first instance


  • Newham Council

    3 weeks ago


    Newham, United Kingdom Remedy Social Work Full time

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  • Newham Council

    3 weeks ago


    Newham, United Kingdom Remedy Social Work Full time

    The purpose of the role, as Head of Service, is two-fold: To promote community safety, engagement and empowerment, and to build resilience within and among communities, particularly in relation to Anti-Social Behaviour, vulnerability to exploitation and low-level criminality. This include having due regard to the need to prevent people from being drawn into...

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  • Newham Council

    3 weeks ago


    Newham, United Kingdom Remedy Social Work Full time

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    3 weeks ago


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    4 weeks ago


    Newham, Cornwall, United Kingdom Remedy Social Work Full time

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