Adult Social Care Access Officer
3 weeks ago
Adult Social Care Access Officer
Newham
£18/hr
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Adult Social Care Access Officer in the Newham area. Required for 3 months to start with and experience working with Adult Social Care .
This team provides a comprehensive telephony and electronic front door, single point of contact for all adult social care.
To put the Council's vision of a seamless local front door service delivery into practice the successful candidate will work as part of a wider team with the aim to resolve the adult's social care enquiry as first point of contact with Adult Social Care.
About the job
* Take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically. This is a challenging but rewarding role where you will make a real difference to our customers.
* Have exceptional listening and problem solving skills in order to resolve queries received at first point of contact.
* Deliver excellent customer care standards, maintain a high quality and professional service.
* No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.
About You
* Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
* Excellent interpersonal and communication skills, be competent with basic IT skills. Be reliable and able to work under pressure
* A positive, calming and confident approach to our service users, carers and professional colleagues, and team working will also be required.
* Ability to type and listen at the same time, while remaining calm
* Ability to quickly evaluate situations, identify risk, and initiate appropriate actions. You will also be required to organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.
* Ability to communicate effectively via the telephone, along with the ability to input information into our customer's data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.
* knowledge of the Care Act 2014; and principles relating to Prevention, Resilience and Enabling.
* A positive, calming and confident approach when providing information and guidance to customers
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