Operations Manager

2 months ago


Liverpool, United Kingdom Adele Carr Recruitment Remote Work Freelance Full time

A fantastic opportunity for a Operations Manager to join a large legal firm in Liverpool City Centre and 2/3 days working from home. The role will initially be a 14-month fixed term (FTC) maternity cover, with possibilities of becoming permanent.Monday to Friday 09:30 -17:00 Excellent salary package up to £70k + a huge amount of benefits including:

  • 25 days' annual leave
  • Life assurance, Income protection, Dental insurance, Critical illness insurance
  • In-house GP service, Private medical insurance (individual)
  • Flu vaccinations & Eye tests
  • Employee assistance programme & Counselling sessions
  • Enhanced family leave - after one year qualifying service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child
  • Cycle to work scheme
  • Plus many more

The role of the Operations Manager will involve:

  • Working closely with the sales/business development & marketing teams.
  • Taking the lead on improving Sales processes and driving best practice, identifying areas for improvement, defining new/improved processes and rolling those out to the team.
  • Championing best practice and enforce standards to increase the speed, quality and consistency of our activities.
  • Project managing the roll out of a new workflow tool
  • Work with stakeholders from all levels, building strong relationships with key individuals
  • and teams to identify areas for improvement and build new workflows to support the function.
  • Manage our Marketing & Business Development Operations team (5 direct reports)
  • Taking responsibility for day-to-day management of the team, including identifying their training and development needs and managing and mentoring each individual.
  • Allocating tasks to the team, manage expectations and deadlines.
  • Develop a "how to guide" for PA's & Paralegals
  • Produce Management reports to measure and report on ROI

The Operations Manager role would suit someone with the following skills and experience:

  • A good understanding of Sales/Business Development/Marketing processes within the Legal sector
  • Previous experience in improving processes
  • Desire to take ownership and work independently
  • Ability to work well with Key stakeholders
  • Strong communication skills
  • Ability to work on new developments from start to finish, from planning and design, to development, testing, implementation, and monitoring.
  • Experience managing a team (Sales or Marketing)
  • Ability to effectively communicate with internal stakeholders at all levels.
  • Ability to work on multiple projects concurrently.
  • Willingness to learn new technologies/methodologies


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