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Head of Accommodation and Cleaning

1 month ago

Bognor Regis, United Kingdom Butlin's Full time
### Description

**About the Role**

Reporting to the Resort Director, the Head of Accommodation and Cleaning will
ensure the smooth planning and delivery of a department which promotes the
highest operational standards, exceeding our guests’ expectations.

You will be responsible for all areas of resort accommodation and cleaning
including our guest villages and entertainment spaces, ensuring that
operational plans are in place to deliver quick turnarounds at a high standard
for our guest intake days.

You will have a team of 3 direct reports as well as an administrator with an
overall responsibility for a team of around 300 who are spread across the
resort. With your leadership team, Head of Facilities and Head of Guest
Services, you will work to ensure that standards are high for our guests and
issues are resolved quickly and consistently when raised, regardless of where
guests chose to stay and spend their time on resort.

As part of your role, you will also work closely with our Operations Team to
analyse guest numbers and ensure that the correct resource plans are in place
to deliver the standards we strive for. As the budget holder for your area,
you will also be responsible for the delivery of departmental EBITDA plus
yearly capital spend (where applicable) in line with budget.

You should have a passion for leading and motivating your team, ensuring they
are fulfilled in role and have development plans in place. Guest feedback is
also really important to us, and you will also be responsible for driving and
identifying opportunities for feedback & NPS growth.

This will be a fast paced, hands on and varied role that really will
contribute to our guests experience with us.

### About You

We’re looking for a strong leader with a solid background in accommodation
and or cleaning management at senior level. This opportunity would be well
suited for someone working at a similar level within the hospitality, hotel,
or leisure industry. This could also be a great step up for the right person
looking for the next step in this area.

Our operation is large and fast paced, so you should enjoy the buzz of this
sort of environment and be confident in motivating your teams to work to high
standards at pace.

You should enjoy moving between strategic work one day and getting stuck in
with your team to turn around rooms the next. You should also enjoy spending
time with your team, ensuring that they have development plans in place to
fulfil their potential.

Working alongside a team of Heads of Departments, you should be a great
networker and communicator, representing your department during all
operational discussions.

Whilst your experience is important to us, your mindset, approach and attitude
are of equal interest.

### Interested?

If this sounds like the perfect opportunity for you, we would love to hear
from you. To apply, please send us a copy of your CV along with a few words
about why you would like to work for Butlin’s and what about this role excites
you. If you want to chat to us before applying, pop us an email at
careersatbutlins@butlins.com.

### About Butlins

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.

There has never been a more exciting time to join Butlin’s