Engineering Manager

4 weeks ago

Birmingham, United Kingdom Matchtech Full time

FIELD BASED - VARIOUS DEPOTS ACROSS THE UK WITH NEED TO BE ON CLIENTS PREMISES.

PRODUCT: MEDICAL UNIT TRUCKS, USED IN PRIVATE HEALTHCARE


Key skills required for this role:


Management, Field Based, Automotive, Units, Truck, Vehicle maintenance

Ideally some background in AC, chiller units, hydraulics etc.



Job Title: Engineering Manager (Field Based)


Our client is seeking a talented and experienced Engineering Manager to join their team in the UK. The role can be based from anywhere in the UK as their depots are spread around the UK.


As an Engineering Manager, you will be responsible for leading and managing a team of engineers, overseeing their performance, utilisation, parts ordering, returning of parts, and communication with the Call Centre.


You will play a crucial role in ensuring that our customers receive the best possible service by working closely with Contract Managers and ensuring that our engineers provide accurate ETA's and arrive on time.


Key Responsibilities:

  • Lead and manage a team of engineers, providing coaching, mentorship, and guidance to ensure high performance and job satisfaction.
  • Oversee the performance and utilization of the engineering team, optimising resources and ensuring efficient operations.
  • Manage parts ordering and returns, ensuring that the team has the necessary materials to complete their tasks effectively.
  • Communicate effectively with the Call Centre to coordinate service requests, prioritise tasks, and address customer concerns.
  • Ensure that engineers complete job sheets in a timely manner, maintaining accurate records of work completed and any issues encountered.
  • Collaborate with Contract Managers to deliver exceptional service to customers, addressing any service issues and implementing improvements as needed.
  • Monitor and track engineer ETA's to ensure timely service delivery and customer satisfaction.
  • Implement processes and procedures to improve operational efficiency and performance of the engineering team.


Qualifications:

  • Bachelor's degree in Engineering or a related field (preferred).
  • Proven experience in a managerial role, preferably in a technical or engineering environment.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Solid understanding of parts ordering processes, inventory management, and technical support operations.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Knowledge of health and safety regulations and best practices in the engineering field.
  • Experience working with contract management and customer service is a plus.


Package and Benefits.

  • Salary - £45k to £50k depending upon qualifications and experience
  • Vehicle - Hilux type & Fuel Card
  • Company Debit Card
  • Laptop
  • Mobile Phone
  • Annual leave - 28 days per annum Inc. BH's
  • Peoples Pension through Nest
  • Death In Service Policy
  • Employee Assistance Programme
  • Full clean UK drivers licence required
  • NO VISA SPONSORSHIP AVAILABLE


If you are a results-driven leader with a passion for engineering and team management, we would love to hear from you. Join us in delivering exceptional service to our customers and driving operational excellence in our engineering team.

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