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Dispatcher

3 months ago

Coventry, United Kingdom Reed Talent Solutions Full time

Reed Talent Solutions are working with Cadent Gas on the search for Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre.

You’ll be responsible for the "onday" allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.

Do you consider yourself to be a methodical and logical thinker?

Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues?

Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts?

If you said yes yes yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.

What do you need to know about the role?

  • Job title: Dispatcher
  • Location: Ansty Park - Coventry (onsite full time)
  • Contract: 6 month temporary worker via Reed, with the opportunity to go permanent in the future
  • Hourly pay rate: £15.04 per hour
  • Training hours: 7am to 3pm or 8am to 4pm in classroom training.
  • Start date: Monday 1st July, 2024
  • Recruitment process: telephone interview with Reed followed by an onsite assessment centre with Cadent Gas

What is the shift pattern for this role?

  • Week 1: Monday and Tuesday 6:45am to 2pm, Wednesday 6:45am to 3pm, Thursday Friday Saturday and Sunday 1:45pm to 9pm
  • Week 2: Monday to Wednesday none working days, Thursday to Sunday 1:45pm to 9pm
  • Week 3: Monday to Wednesday 1:45pm to 9pm, Thursday to Sunday none working days
  • Week 4: Monday to Friday 8am to 4pm, Saturday and Sunday none working days
  • Week 5: Monday and Tuesday 12pm to 8pm, Wednesday 8am to 4pm, Thursday and Friday 12pm to 8pm, Saturday 10:30am to 6pm, and Sunday none working day
  • Week 6: Monday to Friday 3pm to 11pm, Saturday and Sunday none working days

What does a day in the life of a Dispatcher with Cadent Gas look like?

You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.

You’ll ensure jobs are in alignment with the engineers’ schedules for the day.

And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.

What we ask from you?

We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community.

We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.

Why apply?

Be part of something big. Help shape the future of gas for generations to come.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.