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Genesys Implementation Specialist

2 months ago

London, United Kingdom Salt Search Remote Work Freelance Full time

Salt are partnered with one of the worlds leading Technology Consultancies who require a Genesys WFM Specialist to join one of their end clients on an initial 12 month rolling contract.

  • 12 month rolling contract
  • Up to £450 per day
  • Fully remote
  • Inside IR35

Integration Specialist: Role & Responsibilities

  1. Understands basics of Genesys Cloud Email, Genesys Cloud Web Messaging including out-of-the-box Messenger integration, Salesforce Connector integration for all channels (email, chat, voice) and Dynamics Connector integration for all channels (voice, email, chat).
  2. Understands Javascript coding and able to advise client website development teams on using the Genesys Web Messenger SDKs for various integration scenarios, Authenticated Web Messaging if required.
  3. Able to quickly identify difference between scoped integrations and additional scope and flag them as potential change requests.
  4. Can independently manage and drive PoC's for integrations if required, e.g. CRM integration scenarios that require customization. Should be able to coordinate and manage proof-of-concept scope between BT Suppliers (e.g. AppFoundry Partners), Customer Suppliers, BT internal teams etc. including driving the creation of a PoC scope, success criteria, hands-on Genesys configuration wherever required, tracking technical progress of PoC against success criteria, and preparing change response with effort estimates to convert PoC to a Work Order.
  5. Should have intermediate level familiarity with Genesys Cloud configuration for relevant aspects, like Architect Flows, Web Messaging configurations, Genesys Cloud Email configurations etc.
  6. Able to hold technical and intermediate level business discussions with client stakeholders regarding integrations.