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Genesys Expert

4 weeks ago

London, Greater London, United Kingdom Undisclosed Full time
Job Title: Genesys SME

Location: Hybrid – 2-3 days a week onsite in Holborn, London

Job Type: Full-time

Experience: 5-10+ years

Skills: Genesys CX cloud, Digital implementation experience

About the Role

We are seeking a highly skilled Genesys Subject Matter Expert (SME) to join our team at Undisclosed. As a Genesys SME, you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions.

Key Responsibilities
  • Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.
  • Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
  • Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.
  • Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
  • Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.
  • Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
  • Vendor management and relationship building.
Requirements
  • Bachelor's or master's degree in computer science, Information Technology, or related field.
  • ~5+ years of experience in contact center technology implementation, with a focus on Genesys solutions.

What We Offer

Undisclosed offers a competitive salary and benefits package, as well as opportunities for professional growth and development.