Credit Controller

2 months ago

Witney, United Kingdom Page Personnel Finance Full time

This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.

Client Details

The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.

Description

The Credit Controller will be responsible for:

Collections

  • Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
  • Reduce outside collection and bad debt expense
  • Chasing debts by phone/email
  • Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
  • Maintain open communication with customer and field personnel to promote future business opportunities
  • Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
  • Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
  • Provide management accurate and timely reports on the status of collection of collection activity
  • Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
  • Document customer commitments for payment
  • Document and communicate customer disputed items or complaints
  • Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
  • Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences
  • Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers

Cash Allocation

  • Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
  • Timely and accurate cash application of payments
  • Identify and properly code deductions / overpayments by customers
  • Document customer commitments for payment
  • Keep records of all information
  • Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
  • Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
  • Maintenance of the Sales ledger/Treasury/GL

Credit Review / Audit Management

  • Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
  • Assessment of credit risk/Credit Risk Review
  • Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
  • Month End Aged Debt reporting preparation of the files.

Profile

The Credit Controller will be/have:

  • Experience in a similar role
  • Experience applying comprehensive credit principles and practices
  • Experience balancing and reconciling accounts
  • Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
  • Fluent in English (other European languages are an advantage but not essential)
  • Experience using Financial system/s
  • Immediately available

Job Offer

  • Hybrid working
  • On-site parking
  • A chance to gain skills in an established organisation
  • Immediate start
  • A site close to local amenities

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