Customer Training Lead

Job Title: Customer Training LeadDepartment: OperationsLocation: Talbot Green / Yeovil / SheffieldWorking Pattern: Hybrid, includes 3 days each week in the officeContact Type: Full time, permanentSalary: Up to £45,000At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 yearsRole overview:As our Lead MIS/Education Technology Trainer, you'll be responsible for leading and delivering high-quality training and support to schools, educators, and administrators on our innovative education technology solutions. You'll work closely with our product development team to ensure that our solutions meet the evolving needs of schools and educators, and that our training programs are tailored to maximize the impact of our technology on teaching and learning.Key Responsibilities:Design and deliver comprehensive training programs for schools, educators, and administrators on our MIS and education technology solutions with a key focus on increasing use of self-service / self-guided learning journeys.Develop and maintain strong relationships with schools and educators to understand their needs, provide tailored support and training to enable improvements to TTFV and Adoption metrics.Collaborate with our product development team to ensure that our solutions are user-friendly, intuitive, and meet the evolving needs of schools and educators.Identify and prioritise training needs and develop strategies to address them.Develop and maintain training materials, including guides, tutorials, and webinars.Provide ongoing support and troubleshooting to schools and educators as needed.Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.Stay up-to-date with industry trends and best practices in education technology and MIS, and apply this knowledge to inform training programs and solutions.What will you need to succeed?Strong educational technology background, with experience in MIS systems and/or education technology training.Excellent training and facilitation skills, with the ability to engage and motivate learners of all levels.Strong communication and interpersonal skills, with the ability to build relationships with schools, educators, and administrators.Ability to work independently and as part of a team, with a strong focus on collaboration and customer service.Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide creative solutions.Strong understanding of education technology trends and best practices, with the ability to apply this knowledge to inform training programs and solutions.What do you get in return?25 days annual leave rising to 305% pensionState of the art officesAccess to a range of benefits via My Benefits WorldFree eye care coverLife AssuranceCycle to Work SchemeEAP (Employee assistance programme)Quarterly Tes SocialsAccess to an extensive Learning and Development menuWho are Tes?Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide.Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment.With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: www.tes.com.