Service Controller

6 days ago

West Bromwich, United Kingdom KION Group Full time

Theres far more to Linde than fork trucksAs the market leader and innovator were expanding and looking for an enthusiastic team player to join the Area Controller team based in West Bromwich.Every day is different From managing breakdowns and services customer queries and quotations along with the organising of the engineers to ensure we deliver on commitments to our customers.This is a fast-paced job so the right candidate should enjoy spinning multiple plates all the time and be able to react to the inevitable curved balls that crop up.If youre organised and calm under pressure well give you the training to manage a portfolio of customers and engineers within a geographical area to deliver outstanding customer service.There are the usual metrics and KPIs that we need to hit but if you have the drive and passion to deliver exceptional customer service then these will be no challenge for youWe offer:Within this role your main tasks will be:To optimise the communication and operational links between the engineer service field team and service controlTo create and chase down quotes to customers to ensure all quoted works are approved and actioned correctlyManagement of all reactive planned and outstanding engineer tasksTo effectively communicate all trucks out of service to ensure customers are kept up to date with progressAnswering and dealing with incoming telephone calls and enquiries.To conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction and encouraging repeat business revenue and profit growth for the business.To undertake this role in compliance with Health and Safety requirementsWhilst the above responsibilities outline the main functions of this position management may from time to time ask you to undertake other duties commensurate with the salary for this positionTasks and Qualifications:To fulfil this role you will:Be an excellent communicator with first class customer handling skillsHave experience of working within a fast paced customer service environmentHave a confident and pleasant telephone mannerPossess strong decision making and prioritisation skillsBe committed and self-drivenBe a team player with a flexible approach to their workloadHave well developed IT skills particularly Excel. Knowledge of SAP would be advantageousAble to work under pressure and achieve deadlines and targets.Have exceptional organisational skills Key Skills Aviation Safety,Corporate Banking,Front Office,AC Maintenance,Cosmetics,Art Employment Type : Full-Time Experience: years Vacancy: 1

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