Client Executive

1 month ago

London, United Kingdom GradBay Full time

Hybrid working

Salary: £28 000


Client Executive


Our client is an independent OOH specialist agency with a highly experienced and knowledgeable team delivering results and award-winning work for our clients and agencies. We have chosen to come together to develop modern, world-class work in an environment that is ambitious, accountable, collaborative, and independent.


About the Role:


As Client Executive, you will have an important role in providing support to Managers and Directors. You will continue to immerse yourself in the OOH world; learning quickly and honing your skills and knowledge of the industry. Your role will be crucial in assisting in the handling of large client accounts and in managing more, smaller business accounts yourself.


Responsibilities:


  • Work closely with the team on all activities relating to the management and development of client accounts and media plans.
  • Understand the strategy and objectives of key accounts, using your knowledge and experience to deliver and add value.
  • Be the first point of contact for incoming requests from clients and support the team accordingly.
  • Compile outdoor solutions, and produce proposals and presentations for clients, in response to their briefs, alongside the Client Managers and Directors.
  • Communicate accurate planning information and campaign statuses to clients, clearly and promptly.
  • Constantly monitor client satisfaction and ensure a high level of customer service internally.
  • Resolve client and campaign issues quickly, as and when they arise.
  • Conduct market research to help identify new business opportunities.
  • Help to populate and utilise planning and buying tools.
  • Grow industry knowledge and accelerate professional development by attending relevant trainings.
  • Build and maintain strong, long-lasting client relationships and position as a trusted advisor.
  • Attend all media owner presentations, where possible.
  • Undertake additional and ad hoc duties as requested.


The Qualities you will bring:


• Strong interest in media/advertising (OOH in particular).

• 1-2 years’ experience in the media industry.

• Highly organised, with an eye for accuracy and detail.

• Excellent verbal and written communication skills.

• Working knowledge of Microsoft Excel and PowerPoint.

• Professional and positive attitude.www.evolveooh.com

• Team-orientated.

• Calm and assertive in times of conflict or high pressure.

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