Administrator - Special Requirements Team

At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.Administrator - Special Requirements TeamMaternity Cover FTC until May 2026Guildford: 24500 - 26500Hybrid WorkingDo you thrive on making a real differenceespecially for those who need it most If youre looking for a role where your precision empathy and problem-solving skills directly impact students futures this is it.As a Special Requirements Administrator at AQA youll be at the heart of our mission to ensure assessments are accessible inclusive and equitable. Youll support schools students and exam centres by processing access arrangements and helping learners who are temporarily disadvantaged.You will be responsible for:Processing applications and responding to queries from exam centres with informed decisions.Supporting schools with access arrangements and timetable variations for individual students for example readers scribes and braille question paper queries.This role offers more than just adminits meaningful high-impact work. Youll have exposure to impactful work that supports learners of all abilities in a collaborative culture that values accuracy empathy and continuous improvement and flexible working arrangements to support work-life balance.There are lots of company benefits including a fantastic pension (up to 11.5% employer contributions) a 35 hour working week 25 days annual leave with additional office closure in December and bank holidays on top the opportunity to join lots of network groups (LGTBQ neurodiversity disAbility empowering women wellbeing ethnic minority and more) an extensive online learning platform days for volunteering free parking and good transport links and more. AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and supported to thriveYoull thrive in this role if you:Have strong attention to detail and empathy when dealing with sensitive situations.Are a confident communicator who can engage with a variety of people.Can work methodically through problems to reach effective solutions.Are flexible and customer-focused even during periods of high demand.Have good IT skills and are proficient in MS Office.At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.Ready to make a difference and be part of a team that genuinely cares about doing the right thingApply now with your CV and a short cover letter telling us why this role speaks to you.Deadline: 23:59 on Sunday 21 SeptemberInterviews will be in the Guildford office at the end of September#CRE23Recruitment AgenciesWe have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.Full Job DescriptionSummaryPurpose:To administer all processes in the department including processing exam access arrangements and reasonable adjustments for students with learning/physical difficulties processing special consideration applications and advising schools when students are temporarily disadvantaged in their exams. To ensure that all tasks are completed accurately and within the challenging timelines. To provide the highest level of customer support at all times and contribute as part of a team to continuous improvement in order to keep processes effective for the current :Special Requirements sits within Regulation & Compliance and works with Exams Officers and SENCos in centres as well as with colleagues in multiple teams across the businessActivities:Process access arrangement and special consideration applications within agreed to a range of simple and complex queries from centres via email and phone informed decisions based on the framework of published legislation and a professional relationship with all customers by actively listening to their needs and responding an awareness of the possible impact on the business of current disability andequality with colleagues in other departments to ensure the best outcome for the individual be successful in this role you will need to know:Customer focussed have the ability to project a positive and helpful attitudeBe an effective communicator who can engage with a variety peopleHave good attention to detailProblem solver have the ability to work methodically through a problem to reach a solutionHave the ability to be flexible to ensure delivery of consistently high quality customer service during periods of varying customer demandHave empathy when communicating with centres regarding particularly sensitive situationsKnow when to use questions to understand and clarify issues/queriesBe a proficient user of MS OfficeRequired Experience:Unclear Seniority Key Skills Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24500 - 26500