Administrator - Special Requirements Team

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.
Administrator - Special Requirements Team
Fixed Term Contract until May 2026
Guildford: £24,500 - £26,500
Hybrid Working

Do you thrive on making a real difference—especially for those who need it most? If you're looking for a role where your precision, empathy, and problem-solving skills directly impact students' futures, this is it.

As a
Special Requirements Administrator
at AQA, you'll be at the heart of our mission to ensure assessments are accessible, inclusive, and equitable. You'll support schools, students and exam centres by processing access arrangements and helping learners who are temporarily disadvantaged.

You will be responsible for:

• Processing applications and responding to queries from exam centres with informed decisions.
• Supporting schools with access arrangements, reasonable adjustments, timetable variations and special considerations for individual students for example readers, scribes and braille question paper queries.

This role offers more than just admin—it's meaningful, high-impact work. You'll have exposure to impactful work that supports learners of all abilities in a collaborative culture that values accuracy, empathy, and continuous improvement and flexible working arrangements to support work-life balance.

There are lots of company benefits, including a fantastic pension (up to 11.5% employer contributions), a 35 hour working week, 25 days annual leave with additional office closure in December and bank holidays on top, the opportunity to join lots of network groups (LGTBQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more) an extensive online learning platform, days for volunteering, free parking and good transport links and more. AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive

You'll thrive in this role if you:

Have strong interpersonal skills
:

• Empathetic and attentive to detail, especially in sensitive situations
• A confident communicator who can engage with a wide range of people
• A genuinely kind and approachable team player
• Good telephone manner, with the ability to handle difficult or upsetting calls professionally


Are professional and decision-ready
:

• Confident in making decisions
• Well-organised and able to manage competing priorities
• Works well under pressure and consistently meets deadlines


Have problem-solving and adaptability
:

• Methodical in approaching problems to find effective solutions
• Flexible and customer-focused, even during busy periods


Have technical and digital competence
:

• Proficient in IT, including Microsoft Office

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Ready to make a difference and be part of a team that genuinely cares about doing the right thing?

Apply now with your CV and a short cover letter telling us why this role speaks to you.
Applications will close at 23:59 on Tuesday 21 October
but we will be reviewing applications as they are received, so apply sooner rather than later.

Interviews will be in the Guildford office
so that you can see where you will be working.