Business Intelligence Expert

2 months ago

Potters Bar, United Kingdom Canada Life Limited Full time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose
The Business Intelligence Expert is responsible for developing and maintaining a robust suite of MI reporting. The role works closely with the Senior Leadership Team to develop MI to assist in planning, forecasting and performance analysis. The role further supports the business by providing analysis and insight into the drivers of performance including process performance, resourcing and customer experience.

Duties/Responsibilities
  • Develop and maintain data reporting for all operational metrics ensuring consistent recording of achievement against Key Performance and service Indicators across all levels of the team on a daily, weekly, monthly, quarterly and annual basis.
  • Produce analysis and relevant insight that will be presented at senior staff forums and committees to facilitate effective analysis of performance issues and the identification of remedial action.
  • Support the development of data centric balanced scorecard at a senior level to align key performance metrics which can be reported at aggregate, product and entity level and accurately track performance.
  • Ensure the integrity and quality of the MI process with detailed review and data cleansing to ensure all data and reports are accurate, current and help drive actionable insight
  • Support ad hoc projects/improvement initiatives working both internally and externally to provide data analytical support
Knowledge, Skills and Experience
  • Proven experience of data manipulation and analysis with the ability to process data from multiple sources.
  • Advanced Microsoft skills including PowerBI, Excel and Power point with the ability to develop robust, functional reporting suites.
  • Excellent stakeholder and relationship management skills with the ability to communicate effectively to non-technical people.
  • Ability to manage expectations with key stakeholders.
  • Excellent attention to detail.
  • Good analytical and proactive skills, working logically and systematically.
  • Ability to work on your own initiative as well as part of a team.
  • Ability to work well under pressure and remain effective and accurate.
  • Working knowledge of MS Access, Python, VBA & SQL
Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

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