I.T Support Analyst

1 month ago

Manchester, United Kingdom Mobysoft Full time

I.T SUPPORT ANALYST


(Manchester City Centre and office based)


Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we’re looking to recruit an I.T Support Analyst to join our dynamic in-house support function.

This is an exceptional opportunity for an Individual with strong experience working within a Service orientated Service Desk environment with a solid understanding of Windows Platforms. Working with the IT service team and overseeing daily support issues, the person will have the ability and accountability to manage more complicated incidents and difficulties.

This is an exciting role in a fast growing and successful B2B SaaS business that is driven by its ‘tech for good’ ethos.


WHAT YOU WILL DO:


  • 1st and 2nd Line IT Support (Helpdesk and Deskside)
  • User administration within Microsoft 365 environments
  • Provide exceptional Service Support and Customer Service to the Business, via Deskside Support, Service desk ticket system.
  • Provide solution(s)/work around(s) to Incidents and Problems
  • Create, manage and evolve Polices, Processes and Procedures
  • Work to SLA thresholds for incident(s), request(s) and problem(s)
  • Work with a variety of Business and Technical teams to enhance service.
  • Supporting Users on both hardware software applications
  • Desktop \ Laptop Builds
  • Desk deployments Skills
  • Prioritising and managing workload effectively, managing several open
  • Incidents/Problems and mini projects simultaneously
  • Systems & Performance monitoring
  • Trend Analysis and Problem management
  • Establishing and keeping excellent working relationships with the Business and 3rd parties
  • Review of Services, Application delivery, patching and Anti-Virus & ensure proper standards and procedures are adhered to during the development process.


WHAT YOU WILL BRING:


  • Active Directory user and computer administration
  • Exceptional Incident Management skills with the ability to find root cause and apply solutions to resolve.
  • Exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to find root cause and suggestions for solution.
  • Exceptional Customer Service skills
  • Proven experience working within IT service delivery.
  • Excellent troubleshooting and critical thinking skills
  • Excellent ability to transfer knowledge within a team.
  • MS365 Endpoint administration
  • Salesforce system administration
  • General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
  • ITIL Certified
  • Policy management


TEAM OVERVIEW


The IT Service Delivery team at Mobysoft Limited is presently engaged in a strategic program of work aimed at expanding the company and advancing technology by the strategic roadmap.


WHO WE ARE


Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.

Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service to their tenants.


BENEFITS


Competitive salary and rewards package including: Private healthcare, 4 x salary life cover, 25 days annual leave, increasing to 28 after 3 years’ service, salary sacrifice pension scheme and much more..


INCLUSION


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation. We offer hybrid roles, so we’re happy to discuss flexible working


If you are interested and would like to know more then please apply to: simone.ryan@mobysoft.com or via our careers page.

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