Building Host

2 weeks ago


Stretford, United Kingdom Cummins Mellor Recruitment Full time

Our client is passionate about delivering first class customer service to all building guests and tenants.

The purpose of this role is to provide first class customer service; welcoming visitors and occupiers to the building as well as managing the daily activity of contractor and 3 rd parties.

You will support the Building Manager in respect of building maintenance, tenant liaison, health and safety, facilities/helpdesk coordination.

The Role

  • Meet, greet and announcement of visitors
  • Ensuring reception area is always in pristine condition
  • Arranging extra services such as transport for tenants as required
  • Liaising with tenants via email/telephone to notify of maintenance issues or upcoming works
  • Use of Elogbooks Helpdesk to log new jobs
  • Carrying out daily building checks and logging any maintenance/cleaning issues with relevant contractors
  • Ensuring outside contractors complete work reports/logbooks before leaving site, issuing work permits or liaising with Facilities Manager to obtain work permit
  • Updating online compliance system, Riskwise
  • Minute taking and typing of notes as and when required
  • Compiling and sending out waste and recycling reports for tenants
  • Updating meter readings and distributing to the relevant tenants and accounts department
  • Assisting with the FM/BM with general duties as and when required
  • Sort and distribute internal mail
  • Liaising with cleaners to ensure the communal areas and building lobby is kept in a good state of repair and cleaning standards are high
  • Completing shift report reviews and reviewing daily patrols completed by site security, raising or following up on any outstanding issues and alerting line manager if required
  • Assisting with the organisation of events with communal spaces and driving occupier agreement

Does this sound like you:

  • Ideally 2 years’ + experience in a self-managed, responsible Receptionist/Front of House or customer service role
  • Basic understanding of Property Management industry
  • Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service at all times
  • Mature, accountable attitude with ability to work independently and demonstrate initiative
  • Confident, outgoing personality with a corporate and professional outlook
  • Ability to prioritise where necessary
  • Good planning and organisational skills
  • Excellent communication skills
  • Tact, diplomacy and awareness of confidentiality
  • Self-starter with the flexibility to undertake a range of duties
  • A good working knowledge of Outlook, Word, Excel and PowerPoint
  • Acute attention to detail

The Benefits

  • Competitive salary - £25K
  • Monday - Friday, in office role, 8am - 5pm
  • 23 days holiday, 8 BH and Christmas closure
  • Pension scheme
  • Opportunity to opt in to private medical
  • Eye vouchers
  • Annual appraisals
  • Thorough and comprehensive onboarding and training

If you feel you have the skills and attitude required for this role and wish to work with a forward thinking company to achieve great things then apply today.


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