Senior Manager

2 months ago

London, United Kingdom ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a key member of the Institutional Operations team, you will lead a well-managed European Institutional KYC team, ensuring that all new client onboarding is completed in accordance with European AML regulations and ANZ policy. You will play a crucial role in motivating and engaging staff members to achieve industry best practices in customer service and client outcomes during the onboarding and maintenance phases. Additionally, you will represent the Institutional KYC team to European senior management, auditors, and regulators, and regularly engage with Institutional leadership across Operations, Group Capability Centres, and Markets COO functions to ensure that Europe is well-connected within the ANZ network.

Role Type: Permanent, Full Time
Role Location: London

What will your day look like?

As a Senior Manager, Institutional Onboarding Europe, you will be responsible for
  • Ensuring end-to-end on-boarding process is followed according to ANZ policy and AML regulatory requirements.
  • Maintain the integrity of work and data generated and report regular communication with the relevant stakeholders.
  • Apply well managed principles to all processes within the function - team and individual performance able to be monitored, reported, and actioned proactively.
  • Provide guidance and support to Group capability Centre (GCC) and address escalations. Ensure quality of service standards are in place
  • Identify and implement improvements to reduce cost of service and increase European capacity.
  • Manage the customer and relationship manager expectations when on-boarding the customer
  • Build collaborative relationships with business partners and other key stakeholders to understand global regulatory and compliance customer documentation requirements.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
  • Knowledge of KYC/AML processes including complex ownership structures
  • Solid experience in Onboarding across institutional clients
  • Experience in customer servicing & stakeholder management across different businesses
  • Strong Leadership and people management experience
  • Concern for quality, standards and timelines & results focused
  • Project management experience
  • Self-starter - able to use existing ANZ network to build out distinct, significant program deliverables
  • Expected to work within ambiguity in some instances
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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