Customer Service Advisor

2 weeks ago

Slough, United Kingdom Source4 Personnel Solutions Full time

Our client is looking for an experienced Customer Service Advisor to join their team. They are a prestigious company at the heart of their industry, specialising in the careful and timely shipping of goods.

They are looking for: A dynamic, articulate individual with a passion for providing top-tier customer service. You find joy in details, excel in organised environments, and thrive when providing solutions.

Your Role: As a Customer Service Advisor, will include:

Communication Mastery: Handling inbound calls and managing shared inbox systems, becoming the main point of contact between third parties.

Logistical Artistry: Booking, tracking, and updating shipments of precious shipments using sophisticated CODA system.

Operational Precision: Coordinating with professional packing partners and arranging secure storage.

Problem Solving: Advising team and esteemed clients of any delays or issues, ensuring a seamless flow of information and satisfaction.

Skills You Bring:

Proven experience in customer service, preferably in an office environment.

A confident handler of incoming calls with a clear and professional telephone manner.

Excellent keyboard skills and strong geographical knowledge to assist in efficient shipment planning.

A highly organised mindset with unmatched attention to detail.

Competence in PC usage and readiness to learn new systems.

What We Offer:

A vibrant work environment.

A chance to interact with some of the most fascinating clients within the industry.

Comprehensive training on CODA shipping system.

An opportunity to develop your skills in a niche and fascinating field.

A supportive team that values creativity and precision.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

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