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Group Senior Account Manager

2 months ago

Nuneaton, United Kingdom Holland & Barrett International Limited Full time

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We are seeking a highly skilled individual in account and supplier management. This individual will have a high level of sales and commercial acumen and have the ability to be able to build strong and lastingsupplier relationships. The role will managekey supplier relationships at a Group level,driving incremental revenue and profit by optimising supplier contracts and relationships.  

The Role:

Key Responsibilities:

  • Customer Relationship Management: Build and maintain strong relationships with assigned supplier, acting as the primary point of contact across the H&B Group. Ensuring that we maintain high operational standards and hit all KPI's.  
  • Strategic Account Planning: Develop and execute strategic plans to drive revenue & EBITDA growth plus operational excellence. 
  • Business Development: Identify new opportunities to create incremental value to H&B and our key supply partner. Ensuring that we build trust through how we deliver best in class service.  
  • Account Growth: Proactively identify supplier needs and recommend solutions that enhance both businesses. 
  • Commercial Acumen:  Be able to confidently manage the P&L for each account and have the ability to be able to spot opportunities to increase profit  
  • Communication and Collaboration: Collaborate effectively with internal teams (marketing, trading/commercial, product development/innovation, international) to ensure success criteria are met. 
  • Reporting and Analysis: Track and report against H&B and Supply Partner KPI's. Regular reporting on performance and actions, clear workstreams for each area of the business. 

Location: Hybrid role with 2 days a week in Nuneaton head office.The candidate will be expected to travel to other hub locations as required by the accountabilities and requirements of the role.

The Person:

Key Requirements:

  • Proven experience as a senior account manager, or in a highly commercial role such as buying, procurement, trading within a Retail, FMCG/CPG, Brand environment 
  • Familiarity with sales performance metrics and data analysis. 
  • Experience managing large account portfolios and supplier relationships 
  • Experience working across global markets (preferable) 
  • Strong customer service and project management skills. 
  • Excellent communication, interpersonal, and negotiation skills. 
  • Proficiency in Microsoft Office and CRM software. 
  • Highly organised and solution-oriented. 
  • Detail-oriented and able to prioritise. 
  • Self-starter and able to work efficiently under pressure. 

What we offer:

Our Benefits for this role include, but not limited to:

  • H&B Employee Discount - 25%
  • Bonus
  • Pension company contribution
  • 33 Days Holiday per year (Inclusive of bank holidays)
  • Private Medical Care
  • Exclusive benefits, free advice and savings from a range of retailers and providers
  • Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). 

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