Senior Manager, Client Services

2 months ago

Basingstoke, United Kingdom Wasserman Live Full time

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.


Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.


Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.


WHAT YOU WILL BE DOING:


Our Client Services team plays a key role in the delivery of our client accounts and events. An extremely busy, fast-paced, exciting and diverse area of the Wasserman Live business, we deliver throughout the UK, Europe and for clients across the globe.


The role of a Senior Manager is to provide comprehensive client management, support and direction to both existing and new clients within our Client Services team. This specific role is responsible for the management and coordination of all operational activity, event delivery and client relationship management across one of our biggest sporting clients and their European event calendar. You will also be providing experienced consultancy and support for any additional events worldwide, to facilitate consistency of service levels across this key account. This specific role sits within our Basingstoke Team.


The job role will include tasks and responsibilities such as:


  • Central senior day to day contact for client and overall management of key accounts.
  • Creation of project and event programs, developing successful delivery strategies based on event dates and scope, including detailed advance planning for complex logistical requirements.
  • Providing clear and timely internal communications, working with Wasserman Live Studio, Production and Logistics Teams to schedule capacity and ensure detailed event planning, as well as management of on-site resource/teams.
  • Communicating and managing programme deadlines with clients, ensuring key dates are met and client expectations are continuously managed.
  • Understand, develop and manage the client's objectives, priorities and tournament expectations.
  • Provide line management and direction to team members assisting in the delivery of projects, ensuring all client and Wasserman Live requirements are met to the highest standards and team members are supported and developed.
  • Ensuring Wasserman Live and client Health and Safety processes are adhered to, promoting best practice across all events. Working with the Wasserman Live H&S Manager to ensure documentation is correct, continuously reviewed and updated.
  • Ensuring contract terms are understood, monitored and met, and your wider account team continues to deliver a high- quality service against agreed contract KPIs.
  • Building strong, trusted and long-lasting relationships, providing strategic advice to clients leading to development of existing revenue streams and ongoing contract renewal.
  • Senior oversight and day-to-day financial control of key accounts, including event and contract pricing, client budgets and approvals, margin review and control, and timely payment schedules.
  • Proactively drive Wasserman Live's sustainability policy with clients, finding innovative ways to align our goals with that of our clients through the use of more environmentally friendly products, processes and delivery strategies.


THE SKILLS AND EXPERIENCE YOU NEED:


  • Strong project management experience across event planning and delivery, to challenging timeframes.
  • Collaborative and clear approach to commercial development and communication.
  • Exceptional in relationship management and diplomacy, including negotiating with and influencing decision making.
  • Highly effective in building and writing presentations.
  • Ability to handle numerous tasks simultaneously, prioritising and delegating where required, while ensuring continuo attention-to-detail.
  • Excellent organizational and communication skills, ensuring project systems and procedures are setup and structure correctly.
  • Ability to think on your feet, evaluate risks and take decision to resolve issues. Demonstrating problem solving skills.
  • Confident taking the financial lead on projects and client accounts, managing budgets and cost control.
  • Promoting collaboration and cooperation across our business. Comfortable working with and managing groups of cross-functional teams, some of who may work remotely or across other territories.
  • Desire to work in an environment where co-workers challenge each other's' thinking to produce a better product for clients.
  • Entrepreneurial, analytical, strategic and creatively inquisitive.
  • Flexibility to move between events and Wasserman Live teams to develop knowledge and skills, to support the wider business. Must possess a strong work ethic and thrives in a fast-paced environment.
  • Professional attitude at all times, coupled with an enthusiasm to succeed and approachable attitude.
  • Ability to motivate others and always lead by example.


Please note, some weekend work and/or anti-social / long hours will likely be required as part of event delivery.


Wasserman Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status or race.

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