Customer Services Co-ordinator

2 weeks ago

Northampton, United Kingdom Interaction Recruitment Remote Work Freelance Full time

Our client is seeking a Customer Service Co-ordinator to join their business on a temporary to permanent basis on an immediate basis.  

The Customer Service Coordinator role is an office-based role, working full time 9am - 5pm or 8am - 4pm Monday to Friday. This role is key to providing customer service support to customers in coordinating waste for major contractors and helping companies achieve their sustainable goals. Ensuring service delivery and operational excellence is achieved daily, by working in collaboration with our clients offering flexible customized solutions to help them achieve their KPIs and reduce costs. Supporting and implementing strategies to improve service levels and efficiency throughout the organization. 

Essential Duties and Responsibilities: Customer Service: 

Core duties and Responsibilities include the following:

  • Prioritise and process customer orders, requests or queries submitted by telephone or email
  • Contact all live sites daily ensuring full-service delivery and operational excellence have been achieved. Investigate and resolve customer complaints quickly and efficiently
  • Maintain thorough and accurate customer service records using Blue Box internal systems
  • Communicate to your manager and a director any concerns you may have with any customer or supplier
  • Effectively communicate with the Directors, other team members and external customers by cascading information in a clear and concise manner
  • Working collaboratively with the field sales team ensuring all service obligations are met and delivering operational efficiencies through effective customer service
  • To uphold the reputation of Encore Environment by maintaining high personal standards and projecting a warm, appreciative, and welcoming attitude towards teams and customers
  • To take responsibility for personal and professional development 

Operations:

Core duties and Responsibilities include the following:

  1. Follow and adhere to the 5-stage process for all client and supplier accounts
    • Procurement      
    • Duty of care 
    • Project Live  
    • Reporting     
    • Completion  
  2. Obtain tonnages from all services delivered the previous day, ensuring any discrepancies between rate card and actual are updated in the system, to enable accurate invoicing
  3. Ensure all supplier invoices are checked and signed off in line with internal process, ensuring the details are accurate and in line with what’s been agreed
  4. Identify profit opportunities within existing and new clients using the Procurement Process
  5. Update internal communication boards with any new site services or sites removed weekly
  6. Ensure housekeeping procedures are followed and maintained on all internal systems, individual workspaces, and communal areas.
  7. Provide direct admin support as and when needed, including diary management, scheduling appointments, and maintaining filing systems and accounts.

Account Management support:

  • Monitor and manage supplier increases to ensure profitability across projects remain relevant, taking necessary actions to find solutions to support shortfalls. Feedback to the Directors weekly to discuss findings/solutions

Job Requirements:

  • Able to work in a fast-paced environment 
  • Able to work as a team player and individually
  • Customer Focused with a problem-solving attitude
  • Attentive to detail, organised and able to work to deadlines
  • Demonstrates Strong Communication skills written and verbal
  • Ability to type, have knowledge of Microsoft office and other commonly used It systems

In return our clients offers a friendly, supportive working environment, competitive salary and benefits package, free parking and regular social events.

Please apply today for immediate consideration to or call me on .  

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